Terms of Service

Nuvox (callnuvox.com) is operated by Andrii Mysheniuk, a sole trader based in the United Kingdom, contactable at 1 Ariel Way, London, W127SL or andriy.mysheniuk@gmail.com. “We” and “us” mean that trader; “you” means the business using the service.

Nuvox is a service for businesses. It is not intended for consumers buying for personal use.

Nuvox answers phone calls, WhatsApp messages, and web chats on your behalf using an AI agent configured from information you provide. It can answer questions, capture contact details, record bookings, and hand a conversation to you.

The agent generates its replies. It works from the business information and documents you give it, and we have built it to say when it does not know something rather than guess — but it can still be wrong, and you are responsible for what it says on your behalf. Review your configuration, and do not use Nuvox for advice where an inaccurate answer could cause harm — medical, legal, financial, or safety-critical.

New accounts start on a free trial lasting 7 days and including 100 minutes of answered calls. No payment details are required to start it.

The trial ends when either limit is reached — 7 days from sign-up, or 100 minutes of calls, whichever comes first. When it ends the agent stops answering calls until you choose a paid plan. Your number, settings and history are kept.

One trial per business. We use limited technical signals to detect repeat trials from the same person or device; this is described in our privacy policy.

Paid plans are billed monthly in advance and renew automatically until cancelled. Current prices are shown on our pricing section: £20 per month for 100 minutes of answered calls, or £35 per month for 200 minutes.

All prices exclude VAT, which is added where applicable.

Calls beyond your monthly allowance are charged at £3 for each 10 minutes or part thereof, added to your next invoice. A part-used block is charged as a whole block: one minute over your allowance is one block, eleven minutes is two.

To prevent an unexpectedly large bill we apply a default ceiling on extra minutes, equal to your plan’s included minutes. When that ceiling is reached the agent stops answering calls for the rest of the billing period. You can change or remove the ceiling from your billing page, and we will email you before you reach it.

Only answered phone calls consume minutes. Web chat and WhatsApp messages are not metered.

Payment is taken by card through Stripe, who process it on our behalf. We do not store your card details.

If a payment fails we will email you and keep answering your calls for 7 days while you update your payment details. After that the agent stops answering until payment succeeds.

Your data is not deleted because of a failed payment. Settings, call history and your number are retained so that service resumes as it was once payment is made.

You can cancel at any time from your billing page. Cancellation takes effect at the end of the period you have already paid for; the agent keeps answering until then, and you are not charged again.

Because charges are monthly and taken in advance, we do not refund part-months. Extra minutes already used are still payable on your final invoice.

If you cancel, remember to remove any call divert you set up on your own phone line. Otherwise callers will continue reaching a number that tells them the service has ended.

You are contracting as a business rather than a consumer, so the 14-day cancellation right under the Consumer Contracts Regulations does not apply. The free trial exists so that you can evaluate the service before paying anything.

We may change prices. If we do, we will give you at least 30 days’ notice by email before the new price applies to your account, and you may cancel before it takes effect rather than pay the new price.

Keep your credentials secure and do not share logins. You are responsible for what happens under your account, including anything your staff users do. Tell us promptly if you think someone else has access.

You must be at least 18 and authorised to act for the business you register.

• The accuracy of the business information, prices, and hours you configure — the agent repeats what you give it.
• Having the right to upload any documents or web content you add to the knowledge base.
• Telling your own customers how their data is handled, and answering their data-protection requests — that data is yours, and you are its controller.
• Complying with the rules that apply to your calls and messages, including telecoms and marketing regulations.

You may not use Nuvox to:

• Send unsolicited marketing calls or messages, or anything that breaks PECR or equivalent rules.
• Impersonate another business, or deceive people about who they are dealing with.
• Handle special-category personal data — health, biometrics, or similar — unless you have agreed that use with us in writing first.
• Break the law, infringe someone’s rights, or attempt to disrupt, reverse-engineer, or gain unauthorised access to the service.

We may suspend an account that is causing harm or breaking these rules. Where it is safe and practical to do so, we will tell you first.

You keep ownership of everything you put into Nuvox — your business information, your documents, and your conversations. You grant us only the permission needed to run the service for you: to store that content, process it, and send it to the providers listed in our Privacy Policy.

We keep conversation records for 12 months. You can export or delete your content at any time, and closing your account removes it as described in the Privacy Policy.

We own the software itself; these terms give you the right to use it, not to own it.

Nuvox depends on telephony, speech, and AI providers to work. If one of them fails or changes, parts of the service may be interrupted or need to change. We will do what we reasonably can to maintain continuity, but we cannot be responsible for their outages.

We aim to keep Nuvox running continuously, but we do not offer a guaranteed uptime level. Maintenance, provider outages, and faults will sometimes cause downtime. Do not rely on Nuvox as the only route for urgent or emergency contact.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for lost profits, lost business, lost bookings, lost data, or indirect or consequential loss. Our total liability for any claim connected with the service is capped at the fees you paid in the three months before the claim, or £100 if you are on a free trial and have paid nothing.

The service is provided “as is”. We do not warrant that the agent will always answer correctly or that the service will meet every requirement.

You may stop using Nuvox and close your account at any time. We may end or suspend your access with reasonable notice, or immediately if you breach these terms or your use puts the service or others at risk.

On closure, we stop processing calls and messages for you and delete your content as set out in the Privacy Policy. Export anything you want to keep before you close the account.

We may update these terms as the service develops. For significant changes we will email account holders and update the effective date above. Continuing to use Nuvox after a change means you accept it.

These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction. If any clause turns out to be unenforceable, the rest still applies. You may not transfer your rights under these terms without our written agreement.

Questions about these terms: andriy.mysheniuk@gmail.com.